Returns + Cancellation
We gladly accept returns or exchanges on non-customized items within 30 business days. Please contact us and we'll be happy to initiate the return or exchange as quickly as possible!
Quite Like It Design is committed to providing high quality products. If you are not satisfied with our product for any reason within our control, please do not hesitate to contact us and we will initiate the exchange or return process.
Please note that we cannot accept returns due to customer input errors (ie typos), and that in approving your final proof you accept responsibility for any errors. If errors are discovered after proof approval, we are required to charge for a reprint. In the event of an error on our end, you can be sure that we will do everything possible to remedy the error, including reprinting. Once we are notified of an error, we will offer you a refund, credit towards a future purchase, or exchange with the quickest shipping possible.
Refunds are not available on design services and custom-ordered materials.
There is a $100 cancellation charge if you decide to cancel before approving your final proof. Once your final proof is approved, there are no refunds.
Payment
For custom invitations, a $50.00 non-refundable deposit is required at the time of the estimate in order to get started on your designs. The full balance is due at the final proof, before we can send your invitations to print.
We require a 50 percent non-refundable deposit and estimate approval before we start customized QLI with love invitations. The final payment is due before we start printing your invitations.
We accept checks, money orders and PayPal.
Please send PayPal payments to qli@quitelikeit.com. PayPal is FAST, EASY, and SECURE.
Please note that we charge a 2.9 percent fee if you pay with PayPal.
Make checks and money orders payable to Quite Like It Design. If paying by check, we can't start designing until your check has cleared. Any checks that do not clear will incur a $25 return fee.
Tax
Because we are a Maryland-based business, we are required to charge 6% sales tax on all items shipped to Maryland state residents.
Shipping
Our standard method of shipping is USPS Priority for small packages and UPS ground for large packages.
Delivery times are calculated based on a Baltimore, Maryland or Omaha, Nebraska shipping origin.
When planning your order, be sure to take into account unforeseen delays, holidays, weekends and weather-related delays.
Once your order ships, you will receive e-mail confirmation and, if applicable, a UPS tracking number so that you can track your shipment and make arrangements to receive the package.
We are not responsible for lost or stolen packages. Shipping costs are based on weight and distance. You may also ship UPS Express at additional expense, this option must be requested at the time of final proof.